LET’S KEEP IT FUN
OUR RESPONSIBLE GAMING TOOLS ARE HERE IF YOU NEED THEM
We’re all about having fun here at Bally Bet – and we want to keep it that way.
It’s important to remember that you should only bet what you can afford and always set sensible limits for yourself. If you’d like to talk at any time, just get in touch with our Customer Support team and we’ll do everything we can to help.
If you or someone you know has a gambling problem and wants help, call 1-800-NEXT-STEP or text NEXTSTEP to 53342 or visit https://problemgambling.az.gov for confidential help 24 hours a day.
You can close your account at any time by contacting our Customer Support team at support@ballybet.com or via live chat with the username or registered email details of your Patron account.
KNOW YOUR LIMITS
We want our patrons at Bally Bet to enjoy their favorite events and to wager responsibly. For some, however, gambling can become a problem. Take a look at the information below – it’s important, especially if you’re recovering from any form of dependency.
Always establish sensible limits for depositing, wagering and losses before you start playing.
Remember to take frequent breaks while gambling, too.
Don’t gamble if it interferes with your daily responsibilities.
Don’t gamble if you’re in recovery for any dependency or are under the influence of alcohol or any other substance.
Don’t gamble if your primary aim is to recover losses – and remember to bet with your head, not over it.
BET RESPONSIBLY WITH GAMBLING LIMITS
At Bally Bet, we give you the power to control how you play. We’ve got some handy tools to help you spend your time and money wisely.
Deposit Limits - you’re able to set daily, weekly, and/or monthly limits on the amount you deposit into your account.
Spending Limits - you can set daily, weekly, and/or monthly limits on the amount you spend from your account.
What we can do to help you:
View Your History - you can take a look at your recent history of deposit, wagering and withdrawal transactions in the My Account section of the Bally Bet platform.
Account Time Out – need a break? You can Time Out from the Bally Bet platform at any time. You won’t be able to log into your account during this time.
Talk to Professionally Trained Staff - all of our Bally Bet Customer Support staff are trained to be aware of all gambling problems. They’re available to offer free help, advice, and support whenever you need.
Arizona Self-Exclusion Program - you may request to voluntarily exclude access to your account by signing up to the Arizona Self-Exclusion program. The duration for which you participate in this program is referred to as the duration of self-exclusion from your account. You can sign up by completing the relevant form (located on Regulator’s website here) and mailing this once it has been properly notarized to the Regulator at Self-Exclusion, Division of Problem Gambling, 100 N. 15th Ave., Suite 202, Phoenix, Arizona, 85007. Alternatively, you may complete the forms with a notary in person at the Division of Problem Gambling for which you can make an appointment by calling 602-542-8998 or emailing contact@problemgambling.az.gov.
PLAY RESPONSIBLY WITH GAMBLING LIMITS
Getting Further Help
There are many organizations that can provide help and support to individuals who develop a problem with gambling. If you feel that you may have a problem controlling your gambling, we strongly recommend that you contact one of the following professional organizations for help and guidance.
International Center for Responsible Gaming (ICRG) - a global organization exclusively devoted to funding research to help increase understanding of pathological and underage gambling. They are committed to finding effective methods of treatment for these disorders.
Gamblers Anonymous - Gamblers Anonymous is a fellowship of people who have joined together to share their experiences, try and solve their common problems, and thereby help others to recover from gambling problems.
If you wish to refrain from gambling, we strongly advise you to install gambling website blocking software such as GamBlock or BetFilter. Please visit www.gamblock.com or www.betfilter.com.
SELF ASSESSMENT QUESTIONS
If you are concerned that gambling may be playing a significant part in your life then the following questions may help you find out:
· Do you stay away from work to gamble?
· Do you gamble to escape from a boring or unhappy life?
· When you're gambling and you run out of money, do you feel lost or empty and in despair or as if you need to gamble again as soon as possible?
· Do you gamble until your last dollar is gone?
· Have you ever lied to cover up the amount of money or time you spend gambling?
· Have others ever criticized or made comments about your gambling?
· Have you lied, stolen, or borrowed just to get money to gamble or pay gambling debts?
· Are you reluctant to spend 'gambling money' on anything else?
· Have you lost interest in your family, friends, or hobbies?
· After losing, do you feel you must try and win back your losses as soon as possible?
· Do arguments, frustrations, or disappointments make you want to gamble?
· Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem.
UNDERAGE GAMBLING
Underage gambling is illegal. It is a criminal offense for anyone under the age of 21 to open an account and gamble. You must be at least 21 years old to register an online account with Bally Bet and wager on events.
In order to ensure that minors do not play, we require all members to confirm their name, address, social security number, and date of birth during the account registration process. We perform an electronic verification using a third-party data reference company to validate the age and identity of all members. This is a not a credit check, it simply helps confirm your identity. Your account registration will not be activated unless your date of birth and identity details have been confirmed and verified.
Gambling under the age of 21 years old or facilitating someone under the age of 21 years old to gamble is a criminal offense. For anyone found to be under the age of 21 years old, all bets placed will become null and void and any winnings forfeited. Other legal ramifications may also apply.
PROTECTING MINORS AND PARENTAL CONTROLS
Patrons must not allow anyone else to access or use their account. In particular, you must not allow minors to access the Bally Bet platform.
If you share your device with friends or family who are under the legal age to register and place wagers on the Bally Bet platform, you can use these third party applications which offer parents and guardians a way to monitor and restrict the use of the computer's access to the Internet: www.fosi.org/icra, www.netnanny.com or www.cyberpatrol.com.
ACCOUNT ACCESS CONTROLS
When you create an account with us, we ask you to choose a password, a username, and personal questions to retrieve access to your account. These details are private and confidential to you and can be easily updated at any time in My Account – My Details section once you have logged into your account.
You can also update your password by going through the Forgotten Password flow. If you need further help remembering your account access details, contact our Customer Support team at support@ballybet.com or via live chat for assistance.
You are entirely responsible for any and all activities that occur under your account. Your account is for your sole personal use only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and wagering transactions are made by you.
HOW BALLY BET KEEPS YOUR ACCOUNT SECURE
Bally Bet takes the privacy of your personal information very seriously and employs industry-standard practices to safeguard your personal information. When using your account, there are also some best practices you can follow to maximize the security of your account. You can read more information about how we keep your personal data safe in the General Terms and Conditions. We have procedures to deal with suspected security incidents and we will notify you or any relevant regulatory where we are legally required to do so.
Although the nature of the internet means that transmission of information may not be totally secured, we have deployed measures to encrypt data in transit through Transport Layer Security (TLS) to protect your personal information when you use the Bally Bet platform.
As part of keeping your account details secure, we strongly recommend that you keep your account login information secret. Your username and password should not be shared with anyone, as they can be used to access your account with your permission. We recommend you do not leave your account logged in unsupervised. Here are a few more tips to keep your personal data safe:
· Always use a strong password
· Avoid reusing passwords (use of password managers is recommended)
· Do not share your online account details with anyone, even family members
· Do not leave your device unattended and always use the auto lock feature
· Do not share your personal financial or banking information with anyone
· Never send your password over email
· Avoid phishing scams. Don’t click on links in suspicious email messages, and don’t provide personal information on any website you aren’t certain is legitimate
· If you suspect that someone knows your online account username and password, change your account password immediately in My Account – Manage Details. If you need additional help, contact our Customer Support team at support@ballybet.com or via live chat for assistance.
If you no longer use the email address associated with your online account, be sure to update your account details with a current email address.
ACCOUNT DISPUTES / COMPLAINTS PROCEDURE
Your wagering experience is important to us, and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times. However, should we fail to meet your expectations in some way, we want the opportunity to address your concerns as quickly as we can.
OUR INTERNAL COMPLAINT PROCEDURE
Your wagering experience is important to us, and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times. However, should we fail to meet your expectations in some way, we want the opportunity to address your concerns as quickly as we can.
Step 1:
If at any time you would like to register a complaint, you can contact us 24 hours a day, 365 days a year by Live Chat or by emailing support@ballybet.com. Our trained and experienced staff will be happy to help. We will investigate each complaint and provide a response to you within ten (10) days.
Step 2:
If, for any reason you are unsatisfied with the resolution proposed by Bally Bet, you must first file a dispute with Bally Bet before filing with the Arizona Department of Gaming. You must do this within 7 days after the date of the original transaction by emailing support@ballybet.com.
Step 3:
If, for any reason you are unsatisfied with the resolution proposed by Bally Bet, you have the option to file a dispute with the Arizona Department of Gaming. You can do this by submitting the Patron Dispute Form available here: https://gaming.az.gov/ewfs/patron-dispute-form.
You can also contact the Arizona Department of Gaming:
· by calling: 602-542-8992;
· mailing: Arizona Department of Gaming, 110 N. 15th Ave Suite 202, Phoenix, AZ, 85007
· via any online contact details as made available on its website at https://gaming.az.gov.
LICENSING AND REGULATION
Bally Bet is operated by Bally’s Interactive, LLC, as licensed and regulated by the Arizona Department of Gaming pursuant to an Event Wagering Designee license issued in accordance with Title 5, Arizona Revised Statutes, Chapter 11, and under agreement with Phoenix Mercury Basketball, L.L.C. in Arizona.
Patrons must be physically located in Arizona to participate in event wagering on the Bally Bet platform.
TERMS AND CONDITIONS
The General Terms and Conditions and Sports House Rules that govern your use of the Bally Bet platform are clearly published and made available on the Bally Bet platform’s home page and during the account registration process. Please read the General Terms and Conditions and Sports House Rules carefully before using the Bally Bet platform. By accepting the terms and conditions, you signify your agreement to be bound by these terms and you understand and agree to us using your information in accordance with our Privacy Policy. If you do not accept these terms, you will not be permitted to use the Bally Bet platform. We recommend that you print and save a copy of the General Terms and Conditions, the Sports House Rules and our Privacy Policy for your records, which you can access from the links provided. If you have any questions or would like to request a copy of our Terms and Conditions or Privacy Policy, please contact our Customer Support team at support@ballybet.com or via live chat.